Month: September 2019

Answering Solutions for Your Small Business

Businesses both large and small all need to have a cost effective solution for dealing with existing and potential customers.  Businesses today are more competitive than ever and that means your customer service efforts have to be exemplary all of the time.  There are new and innovative phone systems that are meant to improve business communications yet customers still wish to speak to a real person when they contact your business.

Making Your Customers Feel Important

Never underestimate the value of making your customers feel important.  If you want to make that happen then the best way to do that is by answering their questions as quickly as possible, whether they are big issues or small.  Customers want to feel that they are being heard and you will take action towards resolving their issues.  They want to speak with you directly.  Here are some more tips on how to make customers feel valued and appreciated.

If you have called your bank or cable company lately then you have been through the complicated automated service that seems to never bring you to a person.  Automated services may be okay for things like checking your bank balance but if your inquiry is a bit more complicated then you want a real person on the other end of the line.  This automated service can alienate your customers but a real person can make you feel valued.

Boosting Your Reputation

Having a live answering service to answer your calls helps to make sure that future and current customers stay happy.  While your employees can answer calls during regular business owners do you want to pay someone or several people for that matter to sit by the phone in your offices 24 hours  a day?  Not only is that expensive it is completely unnecessary.  You can outsource this service to a live answering service and save on payroll costs.

Business is continually evolving and the competition is more brutal than ever and a simple answering machine just doesn’t cut it anymore.  Rapid advancement in technology has helped businesses in many ways but it also makes customers want more personal interactions.  Speaking to a human on the other end of the line can’t be replaced by a bot or an IVR.  Instead outsource your calls to a live answering service during the evenings and weekends or during the busiest times of the day. It is cheaper and provides better customer service, better service means happier customers.

How Your Business Can Benefit from an Inbound Call Center

How Your Business Can Benefit from an Inbound Call Center

How customers interact with businesses has changed, especially big businesses trying to manage thousands of customers.  You can’t rely on going into a business to handle customer service issues anymore today most of that is done over the phone.  If you are a business owner you may be wondering how your business can benefit from an inbound call center.  Let us show you how.

Flexibility

When you use an inbound call center you have the option of using it during regular business hours or you can offer your customers service 24 hours a day.  If you offer any kind of emergency services or your customers need your services around the clock then having a 24 hour inbound call center.  An inbound call center with well-trained representatives can do a whole host of tasks.  You can outsource tech support, schedule appointments or answer general customer service inquiries.

What Industries Can it Serve

Property Management: Property management companies can definitely benefit from having an inbound call center.  Large apartment complexes or just a property owner who has several buildings will get tons of phone calls, everything from repair issues to those that are looking for an apartment to rent.  Emergencies happen year round and after business hours and a call center can handle this for you.

IT: Companies that work in the information technology space can use the help of an inbound call center.  You can use a call center for technical support, most tech support calls are simple fixes that a call center employee can be trained to handle.  For genuine emergencies they can handle contacting someone in the IT department or escalating for more help.

Cable and Internet Providers:  These companies have a presence in almost every home in the country and they have thousands of calls that they have to deal with on a daily basis.  Even companies that have their own customer service departments need some help with the overflow.  Most calls are just customers looking to change, cancel or order new services.  An agent can easily handle these problems.

Government Agencies:  There are plenty of government agencies that use call center services.  Different departments generate thousands of calls a day, imagine how many people are trying to contact the IRS during tax season.  Regular departments can’t always handle the amount of call volume that they get and they can use a call center to handle the overflow.

Even if your business hasn’t been mentioned here that doesn’t mean that you can’t benefit from the services of an inbound call center, just get in touch with us to see how we can help you.